I am a highly motivated and creative strategic communications professional. I believe strategic communication is the key to helping businesses thrive. I look forward to using my many skills to build an exciting future in this business.
Summary of Skills
- Top-rated sales performance
- Technical writing
- Conflict resolution
- Project management
- Negotiation skills
- Press release writing
- Online marketing strategies
- Social media marketing
- Motivated listener
- Strategic planning
- Clear, concise communicator
- Social networking design/management
- Training new employees
- Successfully managed multiple team building projects
- Consistently exceed sales expectations
- Received multiple customer compliment calls
Account Coordinator March 2015 – Current
Serve as the day-to-day contact for account and billing related questions. Prioritize assigned accounts and contact them as needed via email, phone and voicemail in a business to business management environment. Maintain clear and concise notes listing accurate information provided by the account. Build accounting documents to support the accounting activity. Analyze and resolve account discrepancies. Work closely with internal accounting teams to provide excellent customer service to both field employees and customers.
Inside Service Specialist – February 2012 to March 2015
Assisted customers in growing their businesses. Handled inside sales, service and support calls. Developed team building exercises to raise morale and increase productivity for my team. Consistently met and exceeded department expectations for productivity and accuracy levels.
Sweet Dreams Cakez
Media Consultant – September 2006 to 2013
Broken Arrow, OK
Develop marketing programs and general business solutions resulting in increased company exposure, customer traffic and sales. The business has doubled its yearly revenue in the time I have managed advertising. I incorporate social media marketing and social networking design/management to increase exposure and revenue.
Captured Images Photography
Photographer/Media Consultant – January 2007 to June 2012
Broken Arrow, OK
Created marketing plans to help grow business. I reinvented how the company interacted with prospective clients at bridal shows by developing innovative and creative sales pitches that were implemented into the sales team strategy. I wrote press releases and content for all social media platforms. Also assisted wedding photographer.
Capital One Auto Finance
Risk Associate – May 2007 to February 2012
Performed skip tracing to gather information on current customers we no longer had current contact information for. I made outbound calls to customers who were delinquent on auto loans. Working with the customers, we calculated a plan to benefit both the customer and the company. I worked a specific list of clients each month. I also had a team list I worked frequently.
Intern – 2005
Oklahoma State University 2015 (expected)
Bachelor of Arts – Strategic Communications
Tulsa Community College 2005
Associate of Arts – Journalism and Mass Communication
Roger State University 2003
Claremore, OK (Transferred)
Journalism and Mass Communications
I was very involved with the Oklahoma Broadcast Education Association (OBEA) organization on campus. I headed the concert committee from 2001-2003. I was also very active on RSU- Radio and served as an assistant to the music director. I did a weekly radio show called Random Rock. I was also the Student Government Association representative for RSU-Radio. I put together a concert to raise money for the Broadcast Journalism program.